You have an issue with your supervisor, a colleague, a professor; you received a failing grade; you have an unexpected problem with funding and/or tuition. Who do you go to first?
Graduate program director
If you encounter a problem with a course grade, supervisor, colleague, research assistantship, tuition or any other academic-related issue, the first person you should consult (after attempting to resolve the issue diplomatically with the individual at issue) is your graduate program director. McGill has complied a list of Current Graduate Program Directors and Secretaries that can be found here. If your department does not have a graduate program director, you should speak to your department chair.
If your problem cannot be resolved with the help of your graduate program director, it may be necessary to contact your Department Chair. A more formal process would involve the Dean of your Faculty, or indeed moving outside of your Faculty for administrative help.
If you decide that you need to seek formal assistance outside of your Faculty, and you have consulted the Ombudsperson about your issue, we then recommend contacting the Associate Dean of Graduate Studies. The Associate Dean is responsible for helping graduate students and postdocs deal with problematic situations, and is also the disciplinary officer for all graduate students. You can reach the Associate Dean’s Office by calling 514-398-3175 to make an appointment, or by email to the Administrative Coordinator at email@example.com.