The minute you decide to seek outside help for a problem – be it a conflict, dispute over a grade or failure, or a funding and tuition issue – you should consider contacting the Office of the Ombudsperson. Meeting with the Ombudsperson is an informal process, and should be your first line of action in resolving a problem.
The Office of the Ombudsperson for students offers confidential, informal, independent, and neutral dispute resolution services to all members of the student community by providing information, advice, intervention and referrals.
The Ombudsperson can provide you with the information you need to be proactive about finding a resolution to your issue, and they can also assist you in identifying and evaluating options for resolving and managing conflicts and providing help in pursuing those options. The Ombudsperson refers students to appropriate persons in order to resolve problems, and when requested, the Ombudsperson can act as a facilitator or mediator between students and other members of the university community.
To contact the Office of the Ombudsperson, you can drop by the office in Room 5202 of the Brown Building, 3600 McTavish Street, call (514-398-7059) or email. Fill out an intake form before attending your meeting with the Ombudsperson, and don’t forget to bring with you any documents you have related to your case.
McGill Legal Information Clinic
If you are in need of legal information, the McGill Legal Information Clinic (MLIC) provides a non-profit, student-run, bilingual and free legal information service. Their mandate is to provide legal information, referral and community services to the McGill and Montreal communities, with a continuing commitment to meeting the needs of marginalized groups. The McGill Legal Information Clinic is staffed by McGill law students. It is an independent organization that provides free legal information to McGill students and the general public. Volunteers at the clinic do not provide legal advice, they only provide information.
To contact the MLIC, visit their website or you can phone a representative at 514-398-6792
Student Advocacy Program
The Student Advocacy Program is an independent, free, and confidential service for McGill students. They provide advice and representation to McGill students accused of an academic or non-academic disciplinary offence or who are involved in a dispute with the University or a representative of the University. An advocate will:
- Facilitate discussion and negotiation between McGill students, University officials, and administrators.
- Ensure that any student accused of a disciplinary offence, or wishing to file a formal complaint against the University or one of its representatives, receives proper advice regarding their rights and University procedures.
- Assist students with informal and formal disciplinary and grievance proceedings by helping to prepare evidence and other documents in support of the student’s case. Advocates can also represent students in disciplinary and grievance hearings as well as other formal processes in the University context.
The Student Advocacy office is located in the Shatner Building, 3840 McTavish. If you wish to speak to an advocate, you can drop by any time Monday to Friday from 9:00am-5:00pm, or contact them by telephone at 514-398-4384, or by email.
For more information, visit the Student Advocacy Program website.
Harassment and Discrimination Assessors
If you feel that you have been treated unfairly, harassed or discriminated against, the university provides a number of ‘assessors’ who can help to manage your case. To contact an assessor to arrange a private and confidential meeting, visit the harassment and discrimination webpage at McGill.
SACOMSS (Sexual Assault Centre of the McGill Students’ Society)
The Sexual Assault Centre of the McGill Students’ Society provides a free and confidential helpline and support service for people who have experienced sexual harassment or assault. To contact SACOMSS, call their helpline at 514-398-8500 between the hours of 12:00pm and 12:00am, or send an email to firstname.lastname@example.org. To learn more about the services SACOMSS provides, visit their website or drop by their office in room B-27 on the ground floor of the Shatner Building during their office hours: Monday to Friday 2:00pm-6:00pm.